Last Updated: [20/09/2025]

At Justmoore Essentials, every ember is sent with care. We honor your right to request a refund—within the bounds of the platforms we use to deliver our gifts and services.

1. Books & Physical ProductsAll refunds and returns for books, cards, and physical items are handled directly through Amazon. Please refer to Amazon’s return policy and initiate your request through your Amazon account.

2. Fiverr ServicesRefunds for custom services (such as writing, design, or consulting) follow Fiverr’s platform policies. If you’re unsatisfied with a delivery, please use Fiverr’s resolution center to request revisions or initiate a refund.

3. Digital Products (eBooks, Printables, Lore Content)Due to the nature of digital goods, all sales are final once the product is delivered. If you experience technical issues or receive the wrong file, contact us and we’ll make it right.

4. ExceptionsWe do not offer refunds for:Buyer’s remorse Delays caused by incorrect shipping informationRequests made outside the platform’s refund window

5. How to Request HelpIf you’re unsure where to begin, email us at [justmooreessentials@gmail.co] and we’ll guide you to the correct platform or resolution path.6. Our PromiseWe believe in fair exchange, clear communication, and mutual respect. If something goes wrong, we’ll do our best to help—because every ember matters.